How to Make a Complaint

Last updated: October 2026

We want each homeowner who reaches Fixedrelate Windows & Siding to be treated fairly and honestly. If something went wrong, tell us. This page shows how to raise a complaint and what comes after. It is a general template, not legal advice.

Topics You Can Raise

You may write to us about:

• Your experience when calling or contacting Fixedrelate Windows & Siding
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. Each one is responsible for its own estimates, pricing, work, warranties and customer service. If you have trouble with work done on your home, the usual first step is to raise it with the provider directly and keep a written record.

Please still tell us. Feedback about providers helps us keep the network honest, and providers who repeatedly fall short of our expectations may be removed from it. Note that Fixedrelate Windows & Siding cannot settle contract disputes, issue refunds for a provider's work, handle warranty claims, or make decisions for a provider.

Steps to File a Complaint

First, email contact@fixedrelate.lat. Next, include these items:

1. Your name and how to reach you 2. The date you contacted us or the provider 3. The phone number you called or the form you used, if you remember 4. The provider's name, if you know it 5. A clear account of what happened and what outcome you want from us

After You Write

Then we reply by email to confirm we received it, usually within a few business days. We review what happened, which may include contacting the provider. After that, we send you what we found and any steps we are taking.

If You Are Still Unhappy

You can reply and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For contractor problems, your state or local contractor licensing board may be able to help too.

Contact

Email: contact@fixedrelate.lat